Service-ability : create a customer centric culture and gain competitive advantage.
by Robson, Kevin.
Material type:
BookPublisher: Chichester, West Sussex : John Wiley & Sons, 2013Description: xvi, 261 p. ; 24 cm.ISBN: 9781118345566 (hbk.); 1118345568 (hbk.).Subject(s): Customer services
| Item type | Location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
 Book |
Lee Yan Fong Library
Library Collection
Lee Yan Fong Library |
HF5415.5 R63 2013 (Browse shelf) | Available | 00006296 |
Total holds: 0
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| HF5415.5 L67712 2014 靠10%顧客賺翻天的曲線法則 : | HF5415.5 L83 2012 Customer service : | HF5415.5 M158 2013 Managing customer trust, satisfaction, and loyalty through information communication technologies / | HF5415.5 R63 2013 Service-ability : | HF5415.5 S448 2012 The intention economy : | HF5415.5 S5194 2011 Customer service : | HF5415.5 S6219 2012 High-tech, high-touch customer service : |
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Lee Yan Fong Library
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Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG