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香港製造, 製造香港 : 香港工業過去現在未來
by 何耀生.
Edition: 初版.Material type:  Book; Format:
print
bibliography
 ; Literary form:
not fiction
; Audience:
Adult;
Publisher: 香港 : 明報出版社有限公司, 2009Other title: 香港工業過去現在未來..Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HC470.3 H44 2009.
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Essentials of services marketing
by Wirtz, Jochen;
Chew, Patricia;
Lovelock, Christopher H.
Edition: 2nd ed.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Singapore : Pearson Education South Asia Pte Ltd., 2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD9980.5 W57 2012.
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Service operations management : the total experience
by Parker, David.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Cheltenham : Edward Elgar, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD9980.5 P285 2012.
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Factory towns of South China : an illustrated guidebook
by Al, Stefan.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Hong Kong : Hong Kong University Press, c2012Other title: 華南工廠城 : 圖示旅遊書..Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HC428 C498 F33 2012.
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Layout index
by Krause, Jim.
Edition: 1st ed.Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: Cincinnati, Ohio : North Light Books, c2001Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection Z246 K83 2001.
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Business ethics
by Shaw, William H.
Edition: 8th ed.Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: Boston, MA : Wadsworth, c2014Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5387 S47 2014.
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叫好叫座 : 如何締造完美的服務體驗?
by 梁偉強;
游漢明.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
; Audience:
Adult;
Publisher: 香港 : 香港城市大學出版社, c2006Other title: Professional service marketing..Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 L47 2006.
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Services marketing : integrating customer focus across the firm
by Wilson, Alan M.
Edition: 2nd European ed.Material type: Book; Format:
print
Publisher: Maidenhead ; New York : McGraw-Hill Education, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD9980.5 S47 2012.
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Ethical theory and business
by Arnold, Denis Gordon;
Beauchamp, Tom L;
Bowie, Norman E.
Edition: 9th ed.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Boston : Pearson, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5387 E82 2013.
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中國文化發展戰略研究
by 郭建寧.
Edition: 初版.Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: 香港 : 中華書局(香港)有限公司, 2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD9999 C9473 Z46 2013.
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Service management : operations, strategy, information technology
by Fitzsimmons, James A.
Edition: 8th ed, International student ed.Material type: Book; Format:
print
Publisher: New York, NY : McGraw-Hill/Irwin, 2014Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD9980.5 F549 2014.
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Services marketing : integrating customer focus across the firm
by Zeithaml, Valarie A;
Bitner, Mary Jo;
Gremler, Dwayne D.
Edition: 6th ed.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : McGraw-Hill Irwin, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD9980.5 Z45 2013.
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Regional powerhouse : the Greater Pearl River Delta and the rise of China
by Enright, Michael J;
Scott, Edith E;
Chang, Ka-mun.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Chichester : Wiley, 2005Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HC428 C498 E56 2005.
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香港與內地服務產業鏈策論
by -- 《建立香港與內地服務產業鏈的戰略構想與對策研究》課題組 Edition: 第1版.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: 北京 : 中國經濟出版社, 2000Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD9987 C552 H75 2000.
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Jack : straight from the gut
by Welch, Jack;
Byrne, John A.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York, N.Y. : Warner Business Books, c2001Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD9697 A3 U582 2001.
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The customer service solution : managing emotions, trust, and control to win your customer's business
by Dasu, Sriram;
Chase, Richard B.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : McGraw-Hill Education, [2013]Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 D175 2013.
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Selling the invisible : a field guide to modern marketing
by Beckwith, Harry.
Edition: 1st trade ed.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : Business Plus, 2012, c1997Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD9980.5 B425 2012.
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Stickier marketing : how to win customers in a digital age
by Leboff, Grant.
Edition: 2nd editionMaterial type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: London : Kogan Page, 2014Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415 L362 2014.
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Neuromarketing in action : how to talk and sell to the brain
by Georges, Patrick M;
Georges, Patrick;
Badoc, Michel.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: London ; Philadelphia : Kogan Page, 2014Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.12615 G46 2014.
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自家紮作
by 甄璟姍.
Edition: 初版.Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: 香港 : 中華書局(香港)有限公司, 2013Availability: Items available for loan: Lee Yan Fong Library (8). Location(s): Library Collection TT113 H85 Z65 2013 v.1.
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