The customer service solution : managing emotions, trust, and control to win your customer's business /
by Dasu, Sriram; Chase, Richard B.
Material type:
BookPublisher: New York : McGraw-Hill Education, [2013]Description: xvi, 223 pages : illustrations ; 24 cm.ISBN: 9780071809931 (hbk. : alk. paper); 0071809937 (hbk. : alk. paper).Subject(s): Customer relations | Customer services | Service industries -- Management
| Item type | Location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
 Book |
Lee Yan Fong Library
Library Collection
Lee Yan Fong Library |
HF5415.5 D175 2013 (Browse shelf) | Available | 00009806 |
Total holds: 0
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| HF5415.5 B3687 2012 B2B customer insight : | HF5415.5 B76 1992 Total quality service : | HF5415.5 C662 2012 Consumer-brand relationships : | HF5415.5 D175 2013 The customer service solution : | HF5415.5 E895 2012 Powerful phrases for effective customer service : | HF5415.5 G356 2012 The Apple experience : | HF5415.5 G867 2013 Organizational schizophrenia : |
Includes bibliographical references and index.
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG