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Do you want to keep your customers forever?
by Pine, B. Joseph;
Peppers, Don;
Rogers, Martha.
Material type:  Book; Format:
print
; Literary form:
not fiction
Publisher: Boston, Mass. : Harvard Business Press, c2009Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.527 P56 2009.
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Complaint management excellence : creating customer loyalty through service recovery
by Cook, Sarah.
Material type: Book; Format:
print
; Literary form:
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Publisher: London ; Philadelphia : Kogan Page, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.52 C66 2012.
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High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce
by Solomon, Micah.
Material type: Book; Format:
print
bibliography
 ; Literary form:
not fiction
Publisher: New York : American Management Association, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 S6219 2012.
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The loyalty leap : turning customer information into customer intimacy
by Pearson, Bryan.
Material type: Book; Format:
print
; Literary form:
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Publisher: New York : Portfolio/Penguin, 2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.525 P43 2012.
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Brand failures [electronic resource] : the truth about the 100 biggest branding mistakes of all time
by Haig, Matt.
Edition: 2nd ed.Material type: Book; Format:
electronic
available online
bibliography
; Literary form:
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Publisher: London ; Philadelphia : Kogan Page, 2011Online Access: Connect to MyiLibrary resource. Availability: Items available for loan: Lee Yan Fong Library (2). Location(s): Library Collection HD69 B7 H345 2011.
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The commitment engine : making work worth it
by Jantsch, John.
Material type: Book; Format:
print
; Literary form:
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Publisher: New York : Portfolio/Penguin, 2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.525 J36 2012.
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Brand advocates : turning enthusiastic customers into a powerful marketing force
by Fuggetta, Rob.
Material type: Book; Format:
print
; Literary form:
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Publisher: Hoboken, N.J. : Wiley, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.55 F84 2012.
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The Tasti D-Lite way : social media marketing lessons for building loyalty and a brand customers crave
by Amos, James;
Emerson, B. J.
Material type: Book; Format:
print
bibliography
; Literary form:
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Publisher: New York : McGraw-Hill, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.1265 A46 2013.
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Loyalty 3.0 : how to revolutionize customer and employee engagement with big data and gamification
by Paharia, Rajat.
Material type: Book; Format:
print
; Literary form:
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Publisher: New York : McGraw-Hill, [2013]Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.32 P34 2013.
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帝範 : 帝王學の中の帝王學
by 阪田新.
Material type: Book; Format:
print
bibliography
; Literary form:
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Publisher: 東京 : 竹井出版, [1981]Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Prof. Sin Collection JC393 T353 S25 1981.
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Social workers’ conflict of loyalty in the context of social activism [electronic resource] : the case of the 2011 social protests in Israel
by Makaros, Ayelet;
Grodofsky, Merav Moshe.
Source: Journal of community practiceMaterial type:  Article; Format:
available online
Online Access: Click here to access full-text article Availability: No items available
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中國古代的「忠」論研究
by 佐藤將之.
Edition: 初版.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: 臺北市 : 國立臺灣大學出版中心, 2010Other title: 中國古代的忠論研究.Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection BJ118.L68 S29 2010.
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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
by Heskett, James L;
Sasser, W. Earl;
Schlesinger, Leonard A.
Material type: Book; Format:
print
bibliography
; Literary form:
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Publisher: New York : Free Press, c1997Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 H47 1997.
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Brand failures [electronic resource] : the truth about the 100 biggest branding mistakes of all time
by Haig, Matt.
-- ProQuest (Firm) Edition: 2nd ed.Material type: Book; Format:
electronic
available online
bibliography
; Literary form:
not fiction
Publisher: London ; Philadelphia : Kogan Page, 2011Online Access: Click to View Availability: No items available
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Wired and dangerous [electronic resource] : how your customers have changed and what to do about it
by Bell, Chip R;
Patterson, John R. (John Rice).
-- ProQuest (Firm) Material type: Book; Format:
electronic
available online
bibliography
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Publisher: San Francisco : Berrett-Koehler Publishers, c2011Online Access: Click to View Availability: No items available
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